Return Policy

 

Last updated: June 3, 2022

We work with a print-on-demand partner (Printful) to fulfill and ship our products. Please read the following policy carefully:

 

🛠 Damaged or Misprinted Items

Claims for misprinted, damaged, or defective items must be submitted within 30 days of delivery. If your order is lost in transit, claims must be submitted within 30 days of the estimated delivery date.

To report an issue, please submit a problem report.

 

📦 Return Address

Returns are automatically sent to the Printful facility. You’ll receive an email notification when a return is received. Unclaimed returns are donated to charity after 30 days.

If you enter a custom return address instead of Printful’s facility, you are responsible for all return handling and associated costs.

 

🚫 Wrong Address

If the address provided is incorrect or undeliverable, the shipment will be returned to Printful. You will be responsible for reshipping costs after confirming the updated address.

 

⏳ Unclaimed Shipments

Unclaimed shipments are returned to Printful and may be donated after 30 days. Reshipping costs are the responsibility of the buyer.

 

😷 Face Masks & Hygiene-Sensitive Items

Due to health and hygiene reasons, Printful does not accept returns for sealed goods like face masks. These items will be disposed of and are not eligible for reshipment or refund.

 

🔁 Customer-Initiated Returns

If you wish to return a product for any reason outside of defects (such as size changes or buyer’s remorse), please contact us before sending anything back.

• Returns for buyer’s remorse are not accepted.

• Size exchanges and reshipments must be placed as a new order and are done at your expense.

Exception: Customers in Brazil may request a return within 7 days of delivery, pending product inspection.

 

🇪🇺 EU Notice

As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to personalized or sealed goods unsealed after delivery.

This policy is governed by the English version, regardless of translations.

 

If you have any questions, contact us.